When a guest calls with a problem, how do you handle those calls? How about finding missing items associated with those calls?
Whether you have guests staying for business or coming in for vacation, you want to ensure their experience with you is unmatched. Fighting for customer loyalty has become each hotel’s biggest challenge, and ensuring they don’t leave with a negative experience is paramount.
Common factors associated with these negative experiences are often attributed to parking lot theft, theft of personal belongings, and lack of quick response times to requests from guests.
From a business perspective, you also have to think about the increased liabilities posed from your pool area, gym, and even restaurants.
At PCG, we Protect your assets, your guests, and their experience with you. We’ve found that specializing in a sophisticated, tailored security and response solution is critical to helping build and maintaining customer loyalty.
When integrating your access control, video, and two-way radio solution, you safeguard both your bottom dollar and guest’s experience.
Two way radio
Hospitality Case Studies
These were all individually sent via the basecamp website and labeled as each specific industry)